We are excited to announce that Navigant Credit Union consumer and business debit cards will transition from Visa® to Mastercard® beginning in early October. Our goal is to make this switch as seamless as possible and keep you well informed along the way.
View our Frequently Asked Questions below or feel free to contact us at 401-233-4700 or visit your local branch.
We are committed to bringing you the best features and functionality to make banking easy. Mastercard debit cards will be equipped with all the exciting and convenient features you are accustomed to receiving. The new vertical design will make it easier to tap or insert into a chip reader, plus the sleek, clean look now with all your information conveniently located on the back.
We will begin mailing new debit cards beginning in early October.
Please activate your new Mastercard debit card immediately.
Please activate your card and choose a PIN by using Card Controls through your online or mobile banking app. Learn more here: Card Controls | Secure Payment Management | Navigant Credit Union, Rhode Island.
You can also call 1 (866) 661-8548 from a phone number associated with your account and follow the prompts. For members outside of the continental U.S., please call 1 (614) 564-5101.
Steps when calling
Swipe right to see your new card in your digital wallet via the Mobile App or use the drop-down bar labeled “Change/ Add Card” via our Online Banking platform.
Yes, you can set the same PIN number by calling our secure setup line at 1 (866) 661-8548 and and press 2 to enter in your four-digit pin. But your current VISA PINs will not automatically carry over to your new Mastercard.
Merchants may request a PIN for MasterCard transactions, but not for Visa transactions, mainly because of differences in transaction fees set by card processors. Using a PIN can lower transaction fees by reducing fraud risk for the processor. This approach may also encourage customers to use debit cards, which typically have lower processing costs than credit cards. Additionally, some merchants require a PIN to enhance security, particularly in environments where privacy may be limited.
It’s important for consumers to be aware of these practices and to consider the security implications of using a PIN for credit card transactions. While some merchants may not require a PIN, it is generally advisable to use a PIN for added security, especially when making larger purchases or when using debit cards.
Please be advised that this matter is beyond our control, as it pertains to the network.
Please call our Contact Center and/or visit one of our branch locations to confirm your address.
Your debit card can only be activated once your have your physical card in hand as it requires the expiration date and cvv printed on the card.
You may destroy your Visa debit card once your new Mastercard debit card has been activated.
Yes, please use the toll-free number on the card, to call and activate your new Mastercard debit card PIN.
Yes, your new Mastercard debit card will have a different number than your old Visa debit card.
Your new Mastercard debit card will have a new card number. So, any auto payments tied to your existing debit card will need to be updated with your newly issued debit card information. Please note, your bank account number will not change. So, any payments utilizing your routing and account number will not be affected.
We will continue to offer this convenient service for our consumer debit card members.
Most return credits should not be affected, as credits can post to a closed debit card.
Yes, your Visa debit card will be removed, and your new Mastercard debit card will appear automatically within Card Controls. There is no action needed on your part. You’ll notice the debit card image will update to display the new vertical card design as well.
Yes, your experience is expected to remain unchanged.
With the Mastercard upgrade, debit card personalization is no longer available.
Yes, we will continue to offer our consumer and business cards digitally.
No, however; you can receive a digital card that you can add to CardHub and your digital wallets immediately.
Navigant Credit Union reissued all Visa cards that were classified as active, issued, or warm status. This indicates that members may have held more than one card with the Credit Union.
When you visited the branch, we issued you a card to ensure uninterrupted access to your deposited funds. However, this action did not prevent the continued production of more than 90,000 cards as part of the mass reissue.
Card holder details are as of 9/18/25. If a card is returned undeliverable, they will be sent to our Albion location for tracking and member contact. Cards will be retained at our Albion location (in card services) for a period of 30 days and then they are physically destroyed.
Halloween (10/31) Hours Update! To allow our team time with their families, branch lobbies will close early at 4:00 PM on Halloween. Drive-Up Service and Contact Center: Open until 6:00 PM. Thank you for your understanding.
