SMITHFIELD, R.I. (Feb. 19, 2025) – Navigant Credit Union announced today that Nicole Forte has joined the organization as Vice President of Digital Branch Experience.
With over 15 years of experience in financial services, Forte is a skilled leader in customer experience, operational efficiency, and team management. In her new role, she will lead the development and optimization of Navigant Credit Union’s digital branch operations, enhancing service, transaction fulfillment, and overall efficiency. She will also drive strategic initiatives, implement industry best practices, and champion innovations that improve the member experience for which Navigant Credit Union is known.
“We are excited to welcome Nicole to our team,” said Navigant Credit Union President / CEO Kathy Orovitz. “Her extensive management experience and commitment to delivering exceptional customer service will be invaluable in advancing our digital member engagement strategy. At Navigant Credit Union, we prioritize hiring professionals who are passionate about service excellence and empowering them to thrive in leadership roles. We look forward to working with Nicole as we continue our mission to improve the financial well-being of the families, businesses, and communities we serve.”
Forte joins Navigant from People’s Credit Union, where she led the Member Service Center. Prior to that, she served in branch management and customer service roles across several financial institutions in the region.
Outside of work, Forte, of Fall River, Massachusetts, volunteers with the Salvation Army and is an active member of the Emerging Leaders of Newport County and the CCUA Young Professionals Network.
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About Navigant Credit Union
Based in Smithfield, R.I., Navigant Credit Union is the longest-operating member-owned credit union in Rhode Island. Since its founding in 1915, Navigant Credit Union has been dedicated to providing its members with unparalleled financial products and services while working every day to improve the financial well-being of the families, businesses, and communities it serves across Rhode Island. With more than $3.9 billion in assets, more than 155,000 members and 26 physical branch locations, Navigant Credit Union is the oldest and largest credit union in Rhode Island and among the state’s strongest and most trusted financial institutions.
Earning a five-star rating in two consecutive years, Navigant Credit Union is recognized by Newsweek as one of America’s best regional banks and credit unions. Navigant Credit Union is consistently ranked Rhode Island’s top credit union by Forbes; among Rhode Island’s Best Places to Work by Providence Business News and as a top mortgage lender by the Providence Journal.
