We are excited to announce that Navigant Credit Union consumer and business debit cards will transition from Visa® to Mastercard® beginning in early Octubre. Our goal is to make this switch as seamless as possible and keep you well informed along the way.
View our Frequently Asked Questions below or feel free to contact us at 401-233-4700 or visit your local branch.
We are committed to bringing you the best features and functionality to make banking easy. Mastercard debit cards will be equipped with all the exciting and convenient features you are accustomed to receiving. The new vertical design will make it easier to tap or insert into a chip reader, plus the sleek, clean look now with all your information conveniently located on the back.
We will begin mailing new debit cards beginning in early Octubre.
Please activate your new Mastercard debit card immediately.
Please activate your card and choose a PIN by calling 1 (866) 661-8548 from a phone number associated with your account and follow the prompts. For members outside of the continental U.S., please call 1 (614) 564-5101.
Please call our Contact Center and/or visit one of our branch locations to confirm your address.
You may destroy your Visa debit card once your new Mastercard debit card has been activated.
Yes, please use the toll-free number on the card, to call and activate your new Mastercard debit card PIN.
Yes, your new Mastercard debit card will have a different number than your old Visa debit card.
Your new Mastercard debit card will have a new card number. So, any auto payments tied to your existing debit card will need to be updated with your newly issued debit card information. Please note, your bank account number will not change. So, any payments utilizing your routing and account number will not be affected.
We will continue to offer this convenient service for our consumer debit card members.
Most return credits should not be affected, as credits can post to a closed debit card.
Yes, your Visa debit card will be removed, and your new Mastercard debit card will appear automatically within Card Controls. There is no action needed on your part. You’ll notice the debit card image will update to display the new vertical card design as well.
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Friendly reminder that all Navigant Credit Union locations and Contact Center will be closed on Lunes (8/11)
