We are excited to announce that Navigant Credit Union debit cards (consumer and business) will transition from Visa® to Mastercard® on Octubre 1st. Our goal is to make this switch as seamless as possible and keep you well informed along the way.
View our Frequently Asked Questions below or feel free to contact us at 401-233-4700 or visit your local branch.
We are committed to bringing you the best features and functionality to make banking easy. Mastercard debit cards will be equipped with all the exciting and convenient features you are accustomed to receiving. The new vertical design will make it easier to tap or insert into a chip reader, plus the sleek, clean look with all your information conveniently located on the back.
New debit cards will begin mailing in early Septiembre 2025.
Please activate and begin using your new Mastercard debit card immediately. Activate by following the instructions on the front of your new Mastercard debit card.
Please activate your card and choose a PIN by calling 1 (866) 661-8548 from a phone number associated with your account and following the prompts. For member outside of the continental U.S., please call 1 (614) 564-5101.
Please contact our contact center and or visit one of our branch locations to confirm and or update your address.
When your Mastercard is received, but no sooner than Octubre 1st, please destroy your Visa Debit Card.
Yes, please use the toll-free number on the card, to call and activate your new Mastercard.
Yes, your new Mastercard debit card will have a different number than your old Visa debit card.
Your new Master Card debit card will have a new card number. So, any auto payments tied to your debit card number will need to be updated with your new card information. Please note, your bank account number will not change. So, any payments utilizing your routing and account number will not be affected.
We will continue to offer this convenient service for our Consumer Debit Card members.
Most return credits should not be affected, as credits can post to a closed debit card.
Yes, your Visa debit card will be removed, and your new Mastercard debit card will appear automatically within Card Controls. There is no action needed on your part. You’ll notice the debit card image will update to display the new vertical card design as well.
2025 Navigant Credit Union. Todos los derechos reservados.
We are currently experiencing intermittent issues with our online and mobile banking. We are working to get this fixed. We apologize for the inconvenience.
